Privacy at GoldenPlay

Your account holds personal information, and you deserve to know what happens to it. This policy explains, in plain words, what data we handle when you register, play and pay, why we handle it, how it is protected and which rights you have over it. GoldenPlay processes personal data in line with the GDPR, and every connection to our site is protected by SSL encryption.

How we use information

To run your account

Registration details - your username, name, date of birth, country, address, preferred currency and phone number - create and maintain the account itself. Without them there is no login, no balance and no way to tell one player from another.

To process payments

Deposit and withdrawal records keep the cashier working: method, amount and timing are tied to your account so a payout returns to the right place and a question about it has an answer.

To verify identity when required

When a withdrawal goes above €200, identity documents confirm the account belongs to you. Files are limited to 6 per submission in JPEG, PDF, PNG or BMP, up to 5 MB each, and processing takes 1-2 business days.

Changes to this policy

When this policy changes, the updated text replaces the previous one here, and the date line at the end moves with it. Material changes are worth re-reading; the current version on this policy always applies. We keep the wording plain on purpose: a privacy document nobody reads protects nobody.
Personal data stays inside the purposes named here, and verification files serve the check they were uploaded for, nothing else. Verification files exist to confirm identity at the €200 withdrawal line, and payment records exist so the cashier can answer for every euro in and out.

Your rights over your data

Access and correction

You can ask what personal data we hold about you and have inaccurate details corrected. The account settings show most of the record directly, and our support team handles the rest.

Deletion and closure

You can ask for the account to be closed, which our support team arranges, or lock it yourself through self-exclusion in the responsible gaming tab. Some records must be kept for a defined period even after closure, where payment and verification rules require it.

How to use your rights

The route is a message to our support team through the live chat or the contact form, written from your registered e-mail address. State what you want - access, correction or closure - and the team confirms the steps.

Data we may collect

Last updated: 31 October 2026